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General info

General Info

Please use this page to find out general information about our online store. You can also find answers to frequently asked questions on our Help & FAQs page.

For more information about Master Abrasives Ltd, please visit our main site.

Order Status and Updates

To check your order status, just sign in to ”my account” at the top of the page, followed by view orders.

  • Placed  - Your order has been received but hasn't been processed  yet, you will receive an e-mail confirming the products ordered and payment details.
  • On Hold  - Either we have a query with your order and will contact you directly or you have contacted us regarding your order.
  • Order processing - Your order is being processed by our warehouse.
  • Dispatched - Your order has left our warehouse. You'll receive an email confirming dispatch along with the relevant UPS tracking number.
  • Cancelled  - Your order has been cancelled either by you or us.
  • Completed - You have paid for your order as well as signed for and accepted delivery of all items on the order.

If you find that your order has only been partially delivered, this may be because further items were ordered and they are being dispatched at a later date.

However, if your order is obviously incomplete, over-delivered or damaged, please email us at webshop@master-abrasives.co.uk with your order and contact details and we will look into your query.

Terms and Conditions

Our terms and conditions can be read here.

Security

Your privacy is of the highest importance to us, and we will never release your personal details to any outside company for mailing or marketing purposes. You can read our full privacy policy here.

We collect personal information from you when you make a purchase from our website  (for example: your name and email address).  We treat all your personal information as fully confidential and will keep it secured from third party access.

We use reputable third-party banking (including Sage Pay) and distribution institutions to handle our credit card and payment transactions. They receive the information needed to verify and authorise your payment card and to process your order.  All such organisations are under strict obligation to keep your personal information private.

Trade Credit Account

Please contact our customer service team with your request on webshop@master-abrasives.co.uk to discuss the possibility of opening a trade credit account with Master Abrasives Ltd.

Returns Policy

We're sorry that in most circumstances it's not possible to make changes to your order once you've placed it.

  • To add products to your order, please place a new order for these items
  • To change details of your delivery address, remove items from your order or cancel it completely, please e-mail webshop@master-abrasives.co.uk with your request, order number and details and we will contact you accordingly
  • If your order has already been dispatched or delivered, then you'll need to follow our Returns procedure

Consumer Contracts Regulations 2013

This legislation offers you the following cancellation rights when you buy online or by phone:

  • You are entitled to cancel your contract if you so wish, provided that you exercise your right no longer than 14 days after the day on which you receive the goods or services
  • Your right to return products does not apply to goods made to your specification, that have been clearly personalised or which by reason of their nature cannot be returned
  • If you wish to exercise your right of cancellation, you are obliged to retain possession of the goods and take reasonable care of them
  • To exercise the right to cancel, you must inform us of your decision to cancel your contract by a clear statement, including details of your name, address, details of the order you wish to cancel and your phone number and email address
  • You can cancel by email: webshop@master-abrasives.co.uk
  • If you decide to cancel, you should return the goods to us at your cost within 14 days of such cancellation and we will reimburse to you (by the method used to pay for the original transaction) the amount in relation to goods to which cancellation rights apply
  • We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. We will make the reimbursement no later than 14 days after the day we receive back from you any goods supplied

Items not Required - 30 Days to Return

  • We will not be able to accept the return of any product that is made to a specific specification or has been ordered on a special basis
  • We will provide as much information within the content of our product pages to allow you to make an informed decision on your purchase.  However, should you require to return any product, we will allow you to do so within 30 days of the day of receipt.  Please email webshop@master-abrasives.co.uk with your request, order number and details and we will contact you accordingly
  • You will be responsible for the return of the goods and must track them using a reputable carrier
  • We ask you to ensure the goods are returned to us in their unopened original packaging and in saleable condition
  • Return address: Master Abrasives Ltd, High March, Long March Industrial Estate, Daventry, NN11 4PG
  • We will refund the total cost of the goods less any carriage charges incurred.

Faulty, Incorrectly Supplied or Damaged Items - 30 Days to Return

  • If we have supplied an item incorrectly, or if it is damaged or  faulty when received you should notify us within 24 hours of receipt. Email webshop@master-abrasives.co.uk with your request, order number and details and we will contact you accordingly
  • Master Abrasives Ltd will arrange for the collection of the goods. Should we, after inspection of said items be satisfied as to the alleged defects we will either repair or replace the goods or if specifically requested arrange a refund of the full value of the goods and any carriage costs incurred
  • It is advisable to inspect the goods prior to signing for delivery. If you can see any damage whatsoever to the packaging sign for the goods as damaged. If this is not possible please ensure you sign for the goods unexamined to allow us to take any claims up with our delivery partners if necessary
  • All our tools come with the standard manufacturer's warranty where applicable. Please check our warranty details for each manufacturer

Warranty Policy

If you have a warranty related question,  please email webshop@master-abrasives.co.uk with your question, please supply your order number and proof of purchase  and we will contact you accordingly.

Master Abrasives Ltd supplies tools with the standard manufacturer's warranty only.  These are shown below.  PLEASE NOTE - these warranties will not apply where:

  • Repairs have been attempted by others
  • The tool has been misused, poorly maintained or abused
  • Alterations have been attempted or made to the tool
  • Repairs are required because of normal wear and tear
  • This does not affect your statutory rights

Generally we will repair the product unless it is deemed by us to be not economically viable, in this instance we will provide a suitable replacement tool.

ZIPP AIR TOOLS WARRANTY POLICY

ZIPP Group warrants the original user against defective material or workmanship for a period of one year from the date of purchase, but in no event shall exceed 18 months from date of delivery to distributor.  This warranty is limited to the repair or replacement of defective parts.

ZIPP Group reserves the right to determine whether the part or parts failed due to defective material, workmanship or other causes.  Failures caused by accident, alteration and misuse are not covered by this warranty.

All warranty repair work must be completed by a ZIPP authorised service centre or by the agent or distributor appointed by ZIPP Group.  Any repair to the equipment other than those carried out by these authorised facilities will void this warranty.

ZIPP Group makes no other warranty of any kind in regards to its products or services.

Disclaimer

Master Abrasives Ltd  will use all reasonable measures to ensure that the contents of this Site are accurate and up to date and does not accept any liability for any information which may not be accurate. We also reserve the right to change data, references and product specifications at any time.

Price  and availability information is subject to change without notice.