Find answers below to the most frequently asked questions.
Orders for delivery in the United Kingdom
If the item(s) on your order is in stock, we aim to dispatch as quickly as possible. Our standard delivery service within the UK Mainland is 2 - 3 working days.
If the item(s) you have ordered is not in stock, we will contact you to provide you with estimated delivery date(s) where possible.
Orders for delivery outside the United Kingdom
If you have placed an order for delivery outside the United Kingdom, delivery times can vary dependant on location and parcel size. For international shipment queries, please contact us by email webshop@master-abrasives.co.uk with your request.
Orders for delivery to the United Kingdom
Delivery is FREE on orders over £75.00 net within the United Kingdom
Delivery is £7.95 for orders under £75.00 net within the United Kingdom
Orders for delivery outside the United Kingdom
Please note we only deliver to mainland UK - any customers based outside of mainland UK, please email us should you wish to order from us.
Next Day and Saturday Delivery is available depending on delivery address and stock availability. To arrange Next Day or Saturday Delivery please contact our Customer Service team by email at webshop@master-abrasives.co.uk. These services may incur additional charges and be dependant on availability and services provided by third parties.
We have selected certain products from our product range for our web shop. If there is a product that you are interested in which is not available to buy from our web shop, please contact us by email webshop@master-abrasives.co.uk to discuss your requirements and we will look into the possibility of setting up a trade credit account with us or working with one of our distributors.
We aim to keep plenty of stock for our customers, however if you find that a product is out of stock, please contact us by email webshop@master-abrasives.co.uk with your requirements and we will aim to provide you with expected delivery dates where possible.
You can find details of our returns and refunds policy on our shop info page by clicking here, or contact us by email webshop@master-abrasives.co.uk if you have any further questions.
Depending on the the product, quantity and circumstances, you may be eligible for improved pricing. Please contact us by email webshop@master-abrasives.co.uk to discuss your requirements and we will look into the possibility of a discount, setting up a trade credit account with us or working with one of our distributors.
If you require a VAT invoice for your order, please contact us by email webshop@master-abrasives.co.uk advising your order number and we will deal with your request as soon as possible.
To discuss the possibility of setting up a trade credit account with Master Abrasives Ltd, please contact us by email webshop@master-abrasives.co.uk and we will deal with your request.